Privacy Policy

1. Introduction

Welcome to PopCrown Official Ltd ("PopCrown", "we", "us", or "our"). We operate the PopCrown website (popcrownofficial.com), the PopCrown Social web application (members.popcrownofficial.com), and associated mobile applications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our web application, or download our mobile application. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Our services are available across multiple platforms including desktop web browsers, tablet devices, mobile web browsers, and native mobile applications (iOS and Android).

2. Information We Collect

2.1 Personal Information

• Name and display name
• Email address
• Profile photograph
• Date of birth
• Location (optional)
• Payment information (processed by third-party payment processors)

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log data and analytics

3. How We Use Your Information

• To provide and maintain our services
• To process your subscription and payments
• To send you newsletters and marketing communications (with your consent)
• To improve our website and app functionality
• To respond to your inquiries and provide customer support
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can request corrections to inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Restrict Processing: You can request limitations on data processing
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your data
• Right to Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at support@popcrownofficial.com

5. Marketing Communications

We will only send you marketing emails if you have explicitly consented to receive them. You can:

• Unsubscribe at any time using the link in our emails
• Update your preferences in your account settings
• Contact us directly to opt-out

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our services including:
  • Stripe (payment processing)
  • Brevo/Sendinblue (email communications)
  • Cloud hosting providers
  • Analytics services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will permanently delete your data within 30 days.

9. Children's Privacy

Our services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. This is in compliance with the UK Online Safety Act. If you believe we have collected information from someone under 18, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: